Friday, November 29, 2013

Ben's


2013_07_08 Ben's 027a  2013_07_08 Ben's 026a 2013_07_08 Ben's 028a
Many things had have happened in my personal life and in my working career recently, I guess if I want to share about it, it would take more than few pages to share. But writing it down it’s not that I want to talk bad about a person but more of pen down to remember what has happened, what measure to take to improve. Sounded very operational, huh? Well, basically that’s life!

In life, you will tend to meet all sorts of people, people that are selfish, taking people for granted or even very kind and straight forward, some are even very very … extremely ignorant, some are naïve. When you encounter such person at work, how would you deal with them? Do you give them more opportunity to learn, to change for a better person or you would actually fire them?

In a management stand point, I believe an organization will either coach you thru and developed you or they will fire you after a time of period like 6 months or a year. That’s the reason why there are many companies down the road are practicing probation, however, there are companies like American Multi-national companies that I know do not practice that. One main reason is due to they give the trust to their employees and they empower them that could do the job.

So?? Probation is a better choice or not?? I know some management are struggling to keep this type of employee, and in fact, when the time has come, like performance appraisal time, that’s the time the management will rank the employee with a very bad ranking. And some organization will require some kind of improvement plan for the particular employee that doesn’t meet the expectation. This is more of a management to come up with a even distribution between the bad, the good and the best.

I seriously came to know a colleague with such attitude or rather character. Not that that particular colleague is not able to work, some how he’s missing something. That something could be the logical sense, or rational thinking where many of us needed in work or in personal.

I believe you would be furious boiling when your staff is not listening carefully and give you a result that’s not what you want. Or, answer the wrong questions, or not giving the right attention to the question,  and so on. When comes to such situation, what would be the better advice? Fire him? Coach him? But, again… with current pace, each of everyone needs to be fast in making decision and waste no time. Would you a manager spend more time on coaching him or send to human resource department to guide him?

This sounded like a dilemma kind of situation, uh? Well, there’s always the situation in many organization that I know off. Some even think that you’re not able to perform, however, in another new organization, they think they have hired a right attitude employee that proven good results.

Honestly, with all the management talk, that has nothing to do with this post on Ben’s.  But, think through, having you pen down how good is the restaurant, how good is their service and food, why not writing something out of it like management talk, political view, personal thoughts, etc. I don’t am a good write or blogger in this field, and not to see that am changing from one to another, but, with the recent work load, I am truly writing everything down regardless on food, on recipes, on work, on management, on organization or even on EQ (Emotional Intelligence).

Ok, back to Ben’s in Paragon. Heard a lot of about Ben’s, a bistro type of café from KL has expanding its wing to the northern region, Penang. With that has caught many bloggers or many reviewers’ attention and wanted to spare their thoughts on them. Some has written their food was just like any other ordinary café, but it’s on the high side. And some even thinks that nothing to shout about. But, their service was something that made me ponder.

Many places right now win many customers with their attentive and excellent service, regardless you’re Michelin graded or fine dining restaurant. But, anyone of them are arrogant and yet not attentive, no matter how good is your food, end of the day, you’re basically draining off your revenue down to drain.

I was told and shared that they were like rushing their customers out from their restaurant. Serving food very fast, before you could finish your bowl of soup, your next plate of main course is on the way to serving.

My personal experience was, if you’re late for 15 minutes, they will straight away remove your reservation. Though they told you up front when you make your booking. But, my question was what if am stuck in the traffic where Friday is a chaos day in Bayan Lepas Free Industrial Zone area. Guess what the manager told me, or rather the person in charge, … he said then why don’t you leave your work place early or you make your reservation at a later time. I was like, oh my god, is that your service?? The best advice would be find sometime to take up your phone to give your customer a call whether are you on the way so that I can hold your reservation. Unfortunately, no one has such personal touch anymore in the food or rather service industry now. Agree?

Anyway, too much of management topic and service debate could make anyone of us not digest right now. Let’s see what are the damages like, ok?

2013_07_08 Ben's 042a 
Steak Frite (RM52.90), char-grilled sirloin with black pepper sauce, its tender and juicy.

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Grill Lamb Rack (RM59.90), lamb is my all time favourite, it’s a matter how the chef cook it and present it. But somehow, I’ll whack it without 2nd thought.

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Teriyaki Salmon (RM39.90), a bit too Asian to me to have it in such westernize bistro. Well, taste and preference is always subjective.

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Grill Chicken Breast (RM39.90), from the outlook it looks so dry, but the 1st bite was absolutely amazing and unbelievable. How can I not give the praises to those back in the kitchen that made such a wonderful dish for their customers?

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Pasta Mushroom Mascarpone (RM25.90), this is something that I find it nothing special nor ordinary, though sounded a bit contradicting, but truly this is what I feel.

2013_07_08 Ben's 036a 
Chicken Ranch Salad (RM23.90), big serving for a salad. More like for a 2 person’s consumption.

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Chunky Mushroom Soup (RM14.90), some said nice some said nothing to shout about. To me, a bit too creamy but consider pretty good to slurp it down to the throat.

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2013_07_08 Ben's 063a 
Macadamia Caramel Sundae (RM11.90), dessert…. How can I not commenting anything about desserts!! Desserts in another word is stressed!! When you’re stress, you need dessert to distress it! Don’t you agree?? When I have 1 spoon 1 spoon munching it, sipping it or anything that you can name it, honestly it makes you feel like floating in the sky. Just 1 word – HAPPY!!

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Berrific Sundae (RM11.90), BERRIFIC?? Another new word, huh?? But what can I say more?? Just wallop it!!

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Classic Chocolate Cake (RM11.90), chocolate is my all time favourite, regardless it’s a moist choc cake or cheese cake or anything. Who doesn’t love Chocolate?

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Lemon Meringue Tart (RM10.90), after all the heavy duty food and desserts, you definitely need something sour, acidic desserts to balance up whatever you’ve eaten.

After all the gluttons wallop all the food on the table, and with a big satisfy grin on the face, honestly, I find it a bit gross. Anyway, enjoy while you can!


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Address & contact number
163C-1-03 & 163C-1-04
Persiaran Gurney
10250 Penang
Tel: +604-228 8909
Fax: +604-228 8908

Operation Hours:
Sunday - Thursday: 11:00am - 11:00pm 10:00pm: Kitchen last order 10:30pm: Bar last order
11:00am - 12:00am
11:00pm: Kitchen last order
11:30pm: Bar last order

Friday, Saturday & Eve of Public Holiday:

1 comment:

Coketai said...

To me, if you there is a situation in the organization, I will have the superior to responsible for it becasue a leader in a group have to ensure they select the right people, coach them necessary and if all this have been done and yet failed, then the next thing you need to do is get rid of this person from your group but transferring him/her out or find a better place for this person. If all the effort failed, then this person have to leave the company. As the leader group, we are responsible for more than one person and if the leader do not make the right decision then he/her will need to bear all the responsibility because this is part of the job....My humble opinion!!