Many things
had have happened in my personal life and in my working career recently, I
guess if I want to share about it, it would take more than few pages to share.
But writing it down it’s not that I want to talk bad about a person but more of
pen down to remember what has happened, what measure to take to improve.
Sounded very operational, huh? Well, basically that’s life!
In life, you
will tend to meet all sorts of people, people that are selfish, taking people
for granted or even very kind and straight forward, some are even very very …
extremely ignorant, some are naïve. When you encounter such person at work, how
would you deal with them? Do you give them more opportunity to learn, to change
for a better person or you would actually fire them?
In a
management stand point, I believe an organization will either coach you thru
and developed you or they will fire you after a time of period like 6 months or
a year. That’s the reason why there are many companies down the road are
practicing probation, however, there are companies like American Multi-national
companies that I know do not practice that. One main reason is due to they give
the trust to their employees and they empower them that could do the job.
So??
Probation is a better choice or not?? I know some management are struggling to
keep this type of employee, and in fact, when the time has come, like
performance appraisal time, that’s the time the management will rank the
employee with a very bad ranking. And some organization will require some kind
of improvement plan for the particular employee that doesn’t meet the
expectation. This is more of a management to come up with a even distribution
between the bad, the good and the best.
I seriously
came to know a colleague with such attitude or rather character. Not that that
particular colleague is not able to work, some how he’s missing something. That
something could be the logical sense, or rational thinking where many of us
needed in work or in personal.
I believe
you would be furious boiling when your staff is not listening carefully and
give you a result that’s not what you want. Or, answer the wrong questions, or
not giving the right attention to the question,
and so on. When comes to such situation, what would be the better
advice? Fire him? Coach him? But, again… with current pace, each of everyone
needs to be fast in making decision and waste no time. Would you a manager
spend more time on coaching him or send to human resource department to guide
him?
This sounded
like a dilemma kind of situation, uh? Well, there’s always the situation in
many organization that I know off. Some even think that you’re not able to
perform, however, in another new organization, they think they have hired a
right attitude employee that proven good results.
Honestly,
with all the management talk, that has nothing to do with this post on
Ben’s. But, think through, having you
pen down how good is the restaurant, how good is their service and food, why
not writing something out of it like management talk, political view, personal
thoughts, etc. I don’t am a good write or blogger in this field, and not to see
that am changing from one to another, but, with the recent work load, I am
truly writing everything down regardless on food, on recipes, on work, on
management, on organization or even on EQ (Emotional
Intelligence).
Ok, back to
Ben’s in Paragon. Heard a lot of about Ben’s, a bistro type of café from KL has
expanding its wing to the northern region, Penang. With that has caught many
bloggers or many reviewers’ attention and wanted to spare their thoughts on
them. Some has written their food was just like any other ordinary café, but
it’s on the high side. And some even thinks that nothing to shout about. But, their
service was something that made me ponder.
Many places
right now win many customers with their attentive and excellent service,
regardless you’re Michelin graded or fine dining restaurant. But, anyone of
them are arrogant and yet not attentive, no matter how good is your food, end
of the day, you’re basically draining off your revenue down to drain.
I was told
and shared that they were like rushing their customers out from their
restaurant. Serving food very fast, before you could finish your bowl of soup,
your next plate of main course is on the way to serving.
My personal
experience was, if you’re late for 15 minutes, they will straight away remove
your reservation. Though they told you up front when you make your booking.
But, my question was what if am stuck in the traffic where Friday is a chaos
day in Bayan Lepas Free Industrial Zone area. Guess what the manager told me,
or rather the person in charge, … he said then why don’t you leave your work
place early or you make your reservation at a later time. I was like, oh my
god, is that your service?? The best advice would be find sometime to take up
your phone to give your customer a call whether are you on the way so that I
can hold your reservation. Unfortunately, no one has such personal touch anymore
in the food or rather service industry now. Agree?
Anyway, too
much of management topic and service debate could make anyone of us not digest
right now. Let’s see what are the damages like, ok?
Steak Frite
(RM52.90), char-grilled sirloin with black pepper sauce, its tender and juicy.
Grill Lamb
Rack (RM59.90), lamb is my all time favourite, it’s a matter how the chef cook
it and present it. But somehow, I’ll whack it without 2nd thought.
Teriyaki
Salmon (RM39.90), a bit too Asian to me to have it in such westernize bistro.
Well, taste and preference is always subjective.
Grill
Chicken Breast (RM39.90), from the outlook it looks so dry, but the 1st
bite was absolutely amazing and unbelievable. How can I not give the praises to
those back in the kitchen that made such a wonderful dish for their customers?
Pasta
Mushroom Mascarpone (RM25.90), this is something that I find it nothing special
nor ordinary, though sounded a bit contradicting, but truly this is what I
feel.
Chicken
Ranch Salad (RM23.90), big serving for a salad. More like for a 2 person’s
consumption.
Chunky
Mushroom Soup (RM14.90), some said nice some said nothing to shout about. To
me, a bit too creamy but consider pretty good to slurp it down to the throat.
Macadamia
Caramel Sundae (RM11.90), dessert…. How can I not commenting anything about
desserts!! Desserts in another word is stressed!! When you’re stress, you need
dessert to distress it! Don’t you agree?? When I have 1 spoon 1 spoon munching
it, sipping it or anything that you can name it, honestly it makes you feel
like floating in the sky. Just 1 word – HAPPY!!
Berrific
Sundae (RM11.90), BERRIFIC?? Another new word, huh?? But what can I say more??
Just wallop it!!
Classic
Chocolate Cake (RM11.90), chocolate is my all time favourite, regardless it’s a
moist choc cake or cheese cake or anything. Who doesn’t love Chocolate?
Lemon
Meringue Tart (RM10.90), after all the heavy duty food and desserts, you
definitely need something sour, acidic desserts to balance up whatever you’ve
eaten.
After all
the gluttons wallop all the food on the table, and with a big satisfy grin on
the face, honestly, I find it a bit gross. Anyway, enjoy while you can!
Other
Reviews
Address
& contact number
163C-1-03
& 163C-1-04
Persiaran
Gurney
10250 Penang
Tel:
+604-228 8909
Fax:
+604-228 8908
Operation Hours:
Sunday - Thursday: 11:00am - 11:00pm 10:00pm: Kitchen last order 10:30pm: Bar last order
11:00am - 12:00am
11:00pm: Kitchen last order
11:30pm: Bar last order
Sunday - Thursday: 11:00am - 11:00pm 10:00pm: Kitchen last order 10:30pm: Bar last order
11:00am - 12:00am
11:00pm: Kitchen last order
11:30pm: Bar last order
Friday, Saturday & Eve of Public
Holiday:
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